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Privacy Policy

1. Who is responsible for managing my information?

Silver Coast Living Lda is owned and maintained by:

Silver Coast Living Lda, Av. da Liberdade nº 69, 2525-801 Serra D'El Rey, Portugal

 ("we" or "us")

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

 

2. What information do we collect?

If you choose to contact us about managing your property or providing other associated services then we will collect details that you provide in relation to this. Information held is likely to include your name, contact details, information about your property and any additional information we may need to help meet your specific requirements.

We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.

 

3. How do we use your information?

The information you provide may be used in a number of ways, for example:

  • to enable us to locate and visit your property
  • to enable us to manage and pay your bills on your behalf
  • for statistical purposes when we evaluate our range of services;
  • to personalise repeat visits to our websites;
  • to tell you about other products and services we think may be of interest to you (see below);
  • to manage customer service queries; and
  • to help us to provide details or information you may have requested.

 

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:-

Performance of a Contract

If you request us to manage your property or provide other associated services then will use the details that you give to provide that service to you. This information is likely to include your name, contact details, information about your property and any additional information we may need to help meet your specific requirements.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the service.

Legitimate Interest

We may use your name and email contact details you have given us to tell you about our own products and services which we think may be of interest to you. You can ask us to stop doing so at any time.

We may use some of your personal information for statistical purposes when we evaluate our range of services. 

We may share your email address with Google and/or Facebook or other web based advertising platforms (“Platforms”) , who act as data processors for them to use on our behalf in connection with the creation of marketing and promotion for us. This may include the Platforms using socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these Platforms is shared with us at any time.

The Platforms may also use your personal data to serve targeted advertising/content to you via their Platform. You can control what advertisements you receive via the privacy settings on the relevant platform

We may also share your contact details with our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided. 

The above are done on the basis that they are in the legitimate interest of our company.

Consent

We may ask your consent to use your name and email address to tell you about our own products and services which we think may be of interest to you.

You can withdraw your consent at any time.

Legal Obligation

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

 

5. Who will you share my information with?

We may share your information with:

  • other third parties who we may need to work with to deliver services, for example, a Fiscal Representative, utility companies, insurance companies, internet service providers, the local council and other suppliers;
  • Platforms as set out in 5 above;
  • Other third parties with your consent as set out in 3 above.

We may also disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

 

6. How do you manage my information?

All our data is stored in either the UK or Portugal. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and compliance with applicable privacy laws.

If we transfer your personal data to the USA then we will always use a lawful method to do so which may be either the “Privacy Shield” Programme or an agreement in a form approved by the European Commission.

 

7. Updating Your Details?

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to team@silvercoastliving.com or contact us at Silver Coast Living Lda, Av. da Liberdade nº 69, 2525-801 Serra D'El Rey, Portugal

 

8. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

 

9. Your rights 

You have the right to ask us at any time:-

  • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you; 
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to delete (to the extent possible) any of your personal data, where we are required by law to do so;
  • to stop processing your personal data, where we are required by law to do so;
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so; 
  • to stop processing any of your personal data that we process on the basis of our legitimate interests; and
  • to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications, such as email updates

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below. 

Data Protection Co-ordinator, Silver Coast Living Lda, Av. da Liberdade nº 69, 2525-801 Serra D'El Rey, Portugal . Or email to team@silvercoastliving.com

 

10. Does the notice apply to linked websites?

Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

 

11. When do you monitor telephone calls?

We do not monitor phone calls.

 

12 How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

 

13. Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us at the address given below.

Data Protection Co-ordinator, Silver Coast Living Lda, Av. da Liberdade nº 69, 2525-801 Serra D'El Rey, Portugal

Or by email to: team@silvercoastliving.com

Or by phone +351 262 909 309

 

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