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Hassle Free Hosting & Guest Services

If you take your own holiday bookings you can hand them over to us to manage once you’ve received the confirmation. For your friends and family, it is often reassuring to have someone to contact if they need help or advice, or simply a recommendation for a restaurant.

Our service includes: 

  • Communicating with the guests prior to arrival and checking if extras such a cot. High chair or grocery pack for example are needed. 
  • We will send directions from Lisbon airport to our office and on to the property
  • Meet the guests on arrival to hand over the keys and explain anything about the house 
  • If guests are arriving out of hours keys will be left in our secure safe on the exterior of our office and instructions will be provided in advance of arrival to access these and find their property. 
  • Arrange airport transfers and / or car hire if required
  • Be on call throughout their visit to help whenever it is needed.  
  • During winter months we put the heating on in the property prior to arrival to ensure it is warm and welcoming on arrival 
  • We will provide a grocery pack of food if required
  • Reading utility meters (if required) to enable us to charge your out-of-season guests the correct amount for central heating
  • Organising extra cleaning/laundry if required 
  • Providing information and help during office hours at our office and making doctor/dental appointments when requested
  • Arranging for the pool heating to be turned on/off before & after the occupation for those villa owners with heated pools
 

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